To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price of used treatments. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services.


We are constantly striving to create an environment founded in excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skin care product returns (with exception to clear defects in the product or skin sensitivities) once your purchase has been completed.


Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.

Your satisfaction is always our goal at Aurora Medical Spa.

*Results are not guaranteed and your results may vary.